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Contact us

We're here to help you with any questions or concerns you may have about our services. Our support team is dedicated to providing you with the best possible assistance.

Customer Support Availability

Our customer support is available around the clock, allowing us to assist you no matter when you need it.

Live Chat Support

For quick and convenient help, please use our live chat feature. Our dedicated team will respond promptly to your queries.

Live Chat Hours

Our live chat support is available around the clock, ensuring that you receive assistance whenever you need it.

Email Support

If you have a more complex issue or prefer email communication, please contact us. Our team will respond to your emails within several hours to a couple of business days.

Response Times

We strive to respond to all inquiries as quickly and efficiently as possible. In general, you can expect a response from our support team within several hours to a few days for email communications.

Help Centre Access

For self-service help options, please visit our comprehensive Help Centre. Our FAQ section covers various topics related to our services and may provide the assistance you need without needing to contact us directly.

Responsible Gambling Assistance

If you're experiencing problems with gambling or need support on how to maintain responsible gaming habits, we can assist. Please refer to our Responsible Gaming page for guidance and resources.

Technical Support

For technical issues related to your account, login, or usage of our services, please contact our dedicated team using the email address above.

Account Security Assistance

We take security very seriously. For any concerns about account security, please reach out to us.

Communication Response Expectations

  • We'll respond promptly to your emails and live chat queries.
  • If you have a complex issue that requires further investigation or resolution beyond initial contact, our team will be in touch with updates on the progress of resolving your concern.

General Support Workflow

We encourage users to choose the most suitable support channel for their specific query:

  • For simple issues: Live Chat
  • For more complex issues: Email
  • For self-service options and FAQs, visit our Help Centre

Mobile and Desktop Compatibility

Our services are compatible with both mobile and desktop devices. You can access them anywhere you have an internet connection.

We're committed to providing the best support experience possible for all users of Melbourne Sweepstake's online casino platform. If we've missed addressing your specific question or concern here, please feel free to get in touch using one of our contact options above.